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Policies

Non-Gratuity:

Salon Nové is a Non-Gratuity salon – meaning we do not take tips. We recognize that we are in an industry that traditionally thrives on tip income and choose to instead focus our team on providing amazing service for ‘service’ sake….not for the ‘tip’s’ sake. If you loved the level of service your stylist gave you….give them the best tip you can – tell a friend or family member. Let them take care of the ones you love and in doing so your support goes way further than a few dollars here or there.

Cancellation:

All cancellations require a 24-hour notice to avoid a fee of $25. A 50% non-refundable deposit is required on mobile services, bridal services, online booking and services booked over $200.

Arrival:

If our day got hectic and you expect to be more than 10 minutes late for your appointment, please call to let us know, so we can reschedule or make a plan to accommodate you. We will do the same in the case that something unexpected comes up here as well.

Fees:

A fee of $2 is added on to all hair services. This fee contributes to extensive environmental care programs.

Adjustments:

If you leave your appointment and something seems a little off. A hair is out of place? It’s not the tone you were hoping for? Please let us know within 3 days so we can make proper adjustments.

Community-Building Program:

If you know someone who is in need of hair services, but cannot afford them due to circumstances, please inquire about our community building program or share with us by emailing info@salonnove.com

Privacy Policy:

Information collected from this site is only used if we need to contact you for further information regarding your inquiry. We greatly appreciate your cooperation in providing us with your contact information.

Gift Card Return Policy:

Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Spa packages may not be substituted. Salon Nové is not responsible for lost or stolen cards. Gift cards are valid for 12 months after issue date.